Tiffany Merchant is the founder of TMI Agency LLC and a seasoned insurance professional with nearly two decades of industry experience. Known for her precision, her patience, and her unwavering commitment to the people she serves, Tiffany has built a reputation as a trusted advisor, a powerful advocate, and a leader who delivers.

Before founding TMI Agency, Tiffany served as a Farmers Insurance agent, where she earned multiple distinguished honors ,including the prestigious President’s Club, for her outstanding performance and client dedication. Today, she brings that same excellence to TMI Agency, where she’s built something entirely her own.

Who She Serves

Clients. Tiffany specializes in protecting small to medium-sized businesses and families with tailored, strategic insurance solutions , never one-size-fits-all. Many of her clients have trusted her for over a decade, a testament to the depth of relationship and the caliber of service she provides. She offers comprehensive coverage across life, health, Medicare, auto, commercial, and property & casualty insurance, as well as professional notary services, and is licensed in multiple states to serve clients wherever they are.

Agents. Tiffany leads and mentors a growing team of producers at TMI Agency, shaping the next generation of insurance professionals. Whether an agent is newly licensed or an established producer seeking a better home, she invests in them with the same intentionality she brings to every client relationship' with real strategy, genuine support, and a commitment to their long-term success.

Beyond the Agency

Tiffany’s leadership extends well beyond her agency walls. She serves on the welcome team at her church and holds the distinguished role of Worthy Matron in her Order of the Eastern Star chapter , a sisterhood grounded in faith, integrity, and purpose. These roles shape the way she leads: with grace, with conviction, and with a deep belief that every person deserves to be seen, valued, and served with excellence.

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